The detail
Safari Booking Terms
A plain-language summary of how booking works. Full terms and conditions are issued with your personalised proposal and again with your booking confirmation.
Reservations
Quotes, proposals and deposits
An enquiry and any proposal are quotations only and do not constitute a confirmed booking. Availability is checked and held before any payment is requested.
A deposit confirms your safari and secures the camps, guides and flights. The deposit amount and balance due date are always stated clearly in your proposal before you commit.
- Proposals are quotes and create no obligation
- Availability is confirmed before payment
- A deposit secures your arrangements
- Balance payable before travel, as stated in your terms
Pricing
Prices and currency
Prices are quoted per person and itemised. Quotations may be issued in USD, EUR or GBP. Park, conservancy and concession fees are included as stated in your proposal.
Third-party costs, government fees and exchange rates can change; any adjustment to a confirmed booking is governed by the terms provided at the time of booking.
Cancellations
Cancellations and amendments
Camps and flights apply their own cancellation policies, which are passed on to you. Amendment and cancellation terms, including any fees, are set out in full in your booking terms, as they differ by property and season.
- Cancellation terms vary by camp, season and supplier
- Any fees are shown in full before you confirm
- Amendments are subject to availability
Travellers
Insurance, documents and health
Comprehensive travel and medical insurance is a condition of travel. You are responsible for valid passports, entry authorisations, visas and any health requirements, and for arriving on time for flights.
- Travel insurance is required for all travellers
- Passports should be valid for at least six months
- You are responsible for visas and entry authorisations
- Check health and vaccination guidance before travel
Responsibility
Liability and unforeseen events
Wildlife, weather and other factors beyond our control can change plans. We will always work to provide a safe, high-quality experience and will act in your interests if adjustments are needed.
Our full terms describe the responsibilities of both parties, including limits of liability and the handling of circumstances outside our control.
Support
Questions and complaints
If anything is unclear, ask before you book — we would far rather explain something in advance. If a concern arises during travel, contact us immediately so we can resolve it; complaints received after travel should be sent to us in writing.
Frequently asked questions
Everything you need to know
When is my safari confirmed?
Your safari is confirmed once the agreed deposit is received and we have issued your booking confirmation.
Are prices guaranteed?
Once your safari is confirmed and paid as agreed, your quoted arrangements are secured, subject to the terms provided at booking.
Do I need travel insurance?
Yes. Comprehensive travel and medical insurance is a condition of travel, and we recommend arranging it as soon as your trip is confirmed.
Where can I read the full terms?
Full terms and conditions are sent with your personalised proposal and again with your booking confirmation. Ask us any time for a copy.
Start planning
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